At Seashine Care, accessible from https://seashinecare.com.au, we are committed to protecting the privacy of our clients, families, and visitors. This policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth) and NDIS privacy standards.

1. Information We Collect

We collect personal information directly from you or your authorised representatives, which may include:

• Contact Information: Name, address, phone number, and email address
• Health Information: Medical history, disabilities, and support needs relevant to the services we provide
• NDIS Details: NDIS participant number, plan details, and related information
• Financial Information: Payment details and funding information, where relevant
• Other Information: Any other information necessary to provide personalised and safe services

2. Purpose of Collecting Personal Information

Seashine Care collects personal information to:

• Provide high-quality NDIS support services
• Understand and address individual needs and preferences
• Manage and administer our services effectively
• Comply with legal and regulatory obligations, including reporting to the NDIS Commission when required
• Improve our services based on client feedback

3. How We Use and Disclose Information

We use your personal information only for the purpose for which it was collected or for related purposes, including:

• Service coordination and client support
• Communication with you, your family, or authorised representatives
• Disclosure to health professionals, emergency services, or allied service providers when required
• Compliance with any relevant Australian laws, including mandatory reporting obligations

We do not share your personal information with third parties unless required by law or with your consent.

4. Data Security and Storage

Seashine Care takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We store information securely through encrypted digital storage systems and secure physical storage for hard copies. When no longer needed, we securely delete or destroy personal information following best practice retention schedules.

5. Access and Correction of Personal Information

You have the right to request access to, or correction of, your personal information held by Seashine Care. If you wish to do so, please contact us using the details below. We will respond to your request within a reasonable timeframe.

6. Privacy Concerns and Complaints

If you have any concerns or complaints about our privacy practices, please contact us at:

Email: [info@seashinecare.com.au]
Phone: [1300 049 236]
Address: [56 Manila Rd, Lethbridge Park, NSW 2770]

We take privacy concerns seriously and are committed to resolving any issues in a fair and prompt manner. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.

7. Updates to This Policy

Seashine Care may update this Privacy Policy periodically to reflect changes in legislation, our services, or privacy practices. Any updates will be posted on our website, and the “Last Updated” date will be revised accordingly.

Thank you for trusting Seashine Care with your personal information. Your privacy is essential to us, and we are committed to maintaining the confidentiality and integrity of your data.